Shipping policy

General Notes

All Tailgate Gear products are made to order. Production and assembly usually take between 21 and 28 days. Due to unforeseeable events, production may take longer. 

Occasionally we will have pre-made modules that we can ship directly.

Our workshop and warehouse are located in Italy and from there the modules are shipped out to you.

Immediately after you place an order you will get an order confirmation email.

Your shipping information and tracking number will be emailed to you once your order has shipped.

Shipping cost are calculated based on the weight of the item and your location. Should you experience issues with the shipping cost calculation during checkout, please contact us.

We do ship to countries not directly included in the automatic checkout calculation. For example, we prepare ad hoc shipping quotes for Australia and New Zealand and ship to these countries on a per order base.

Import duties and taxes are not included into shipping fees. The buyer/receiver is solely responsible for the payment of import duties and taxes. 

IMPORTANT: If you are resident outside of the EU (i.e. Switzerland, UK) , you are eligible for VAT exemption and should see all prices Net of Italy's 22% VAT rate. Goods need to be sent to the country or residency. If you are in doubt, please get in touch to verify your eligibility before completing the purchase.

Shipping damages

Unfortunately, sometimes this may happen. We take great care in packaging our gear for you and want to make sure it arrives spotless and in perfect condition. We also insure all our shipments.

However, an occasional accident may occur during delivery. Should something go wrong, don’t worry, we will fix it. 

BUT

1. You will have to contact us immediately.
2. If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery.
3. If you notice there is damage to the shipping box/container but are not sure if the products inside are ok, sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip.
4. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer and it will be hard for us to fix this.
5. If you are not home to receive the package and proceed as described above, you will need to PHOTOGRAPH THE ENTIRE PACKAGE TO INCLUDE THE SHIPPING LABEL (READABLE) to identify the package. Then proceed to photograph the interior of the package to report the damages. 

Without the above, we will not be able to provide the necessary material to claim the insurance and therefore we will not be able to either substitute the product or refund the product.